If you any questions before validating your order....
- What size should I take ?
Depending on the model chosen, the size dress may matter more. For bodycon dresses, tight at the chest and waist, it is necessary to rely on these two measurements. For mermaid style dress, very close to the body at the hip level, it is essential to take the appropriate size at its hip turn. Lace-up dresses allow a slight adjustment of a few centimeters in contrast to light-closing dresses.
- Do your dresses fit small ?
Our sizes correspond to the measurements provided in our size guide. According to some clients, our dresses tend to fit small. You should know that most of our dresses are not made in stretchable fabrics. Therefore, there may be a difference with the sizes of everyday clothes and Maysange clothes. We therefore strongly advise you to compare your measurements with our table.
- How do I find the dresses available at my size ?
For more speed, you can search by available size in stock by type of dress : cocktail dresses, evening dresses, ceremonial dresses, etc.
- What models are made for my silhouette ?
Depending on your morphology, our advice section can direct you to a type of dress. Our contact service is also able to give you advice.
- Do you have other colors than photography for dresses in stock ?
For dresses in stock, only the color of the photograph is available in stock. For customizable dresses, you can select a color from our palette.
- The dress is no longer in stock, when will it return again ?
Is it possible to order it ? We have regular arrivals of dresses in stock, these are usually done at the beginning and end of the week. The site is automatically updated. If the dress does not come back in stock, it is also possible to custom order it with a delay of 6 weeks.
- How can I take my measurements for a custom dress ?
If you have any doubts about taking measurements for a custom dress or a dress in stock, you can help yourself to explanations provided in pictures to help you take them in the right place. If you are very hesitant or can't take them yourself, we advise you to go to a couturier or other couture specialist to take them. If the doubt persists, we advise you to choose a model from our stock items.
- What information should be provided for a custom dress ?
Once your order is made, for a custom dress, we need the following information:
Chest circumference
Waist size
Hips size
Size (height)
The color chosen
Your phone number
The delivery address
- Do you perform product rework ?
Our company does not carry out any retouching on the products. We can offer you products in standard size or directly custom made dress. However, the fabrics are easily retouchable.
- Can we make changes to the dress ?
For custom dresses, it is possible to make some small changes on the products. If you want to add straps, ask for a stole, it is possible, just ask for them in additional information. Small changes are included in the price, we will not ask you for any extra. For larger modifications to lengthen a short dress to long or add a drag, a supplement may be required.
- Can I have help with my search / order ?
If you have any doubts about a color, a measurement, our customer service is available by phone or by email to inform you.
- Is the product identical to the photograph ?
The product is identical to the photograph. However, depending on the screen, there may be a slight difference in color. We regularly take photographs to get as close as possible to real products.
- Do you have other photographs of the products ?
All photographs of the products are available on the website.
- How long is the dress ?
An indicative length of the product is available on most of our stock models in the product description sheet. For custom dresses, the dress will be performed on the given size.
- Is it possible to add a padding to my order ?
All dresses have a light padding at the chest that allows a good dress hold.
- Does the dress need petticoat ?
For a larger effect, it is sometimes preferable to wear petticoat. However, we advise you to wait until you receive the dress to get it. Often they are not necessary.
- If I send you a photo of a dress, can you make it to me custom ?
Yes, if you wish to realize the dress of your dreams or adapt one of the models present on our site, please contact us, we will study the feasibility of the dress and give you our estimate.
- What are the possible means of payment on your site ?
We accept payments by credit card, paypal, check or bank transfer. Please note that orders are validated upon receipt of payment. For more speed, choose the CB payment method.
- Can we make the payment on delivery or in several times ?
Only orders validated by payment can be sent. It is not possible to adjust your order several times.
- Are the shipping costs to be paid for each dress or per order ?
The shipping costs are to be paid per order and not per dress, provided that you group your dresses in the same order.
- How can I wash my products ?
What precautions should be taken ? The materials in our fabrics are delicate, it is preferable to wash them by hand or cold. It is necessary to be careful about products with beads or rhinestones that might melt for hot washing.
If you have not found the answer to your questions, please contact us.